Successes—United States Surgical

Dave McElroy—Regional Director

Philadelphia, Penn.

“I’ve known Dave Coad for years. We worked together in marketing back at headquarters; later we were both regional sales managers. He really knows our culture and industry, which gives him a leg up on other recruiters who may not necessarily have that expertise. Many simply don’t understand what we’re looking for—they’ll just present a slew of résumés for me to go through. I don’t have time for that. What I need is someone like Dave who does his homework.

“With DEC you’re confident every candidate presented is really solid. That can be a problem if you have more great candidates than slots to fill—not a bad problem to have, of course.

“I only remember one DEC candidate failing to graduate training. That’s a remarkable record considering how intensive our program is. At one time, we had 50 percent turnover, then it went down to about a third who didn’t make it. Now it’s a bit over 20 percent overall. Turnover keeps ratcheting down the more our company as a whole uses DEC. No surprise there. If candidates are more solid to start—and really understand what they’re in for here—it stands to reason turnover will go down.

“Dave has a knack for weeding through candidates quickly, and really seems to enjoy dealing with them. He also cares enough about our company to take the time to properly screen the candidates before sending them on to me.

“You can really trust Dave to take the candidates through the process correctly. He’s extremely consistent and thorough, with impeccable follow-up. He makes the screening and interviewing process virtually seamless to me. Before DEC, it used to be pretty arduous; now, I almost look forward to it!

“Dave’s also extremely forthright and quick to admit a candidate’s not right for a particular position. That’s rare; many recruiters try to push a candidate just to get the fee. Dave’s smarter than that—his outlook is more long-term.

“I’ve used more than 25 recruiters in the past 11 years. When I started working with DEC in 2002, I had pre-existing relationships with other recruiters so I tried to spread the work around. It didn’t take long to realize using DEC exclusively would boost my success rate. Now, to be honest, I don’t even return other recruiters’ phone calls. Why should I?

“DEC gives us exactly the talent we need and delivers them in the manner our company requires.”

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