Successes—United States Surgical

Jennifer Cinque—Manager of Human Resources

Norwalk, Conn.

“David knows our hiring criteria like the back of his hand so everything goes smoothly. Our interview process is very rigorous. After DEC prescreening, candidates talk to the hiring manager and Area VP by phone. Next, an outside consultant evaluates their sales talents to see if they are a fit. Then they interview here at Corporate with Sales Training and HR. Often, there’s a final interview with the VP of sales.

“Each new hire must complete comprehensive, hands-on training, including two weeks Web-based training and four weeks here in Norwalk learning how to correctly represent U.S. Surgical products to very sophisticated customers. David excels here, too, briefing candidates thoroughly so they appreciate the intense workload and high expectations of surgeons.

“Our training is one of the most comprehensive in the business and a model for the industry. Candidates train in our clinical lab, attend medical lectures, receive hands-on training in the field with other reps, role-play with surgeons here and in an actual OR environment at local hospitals.

Evenings and weekends are spent studying for weekly exams where 90 is the passing grade. Like U.S. Surgical employees, David works harder and doesn’t accept anything less than perfection. Perhaps that’s why DEC candidates have the lowest fallout—nine percent to be exact.

“Candidates say he’s brutally honest. This saves us time and money when you consider our training investment. He represents us candidly, ethically, and correctly.

“We consider David more of a partner than a vendor. We try to keep him informed and solicit his feedback when appropriate. But no matter how comfortable we get, he never takes our business for granted.

“Recruiting is a difficult business but David and his team make it look easy. They’re really in tune with our customers and sales initiatives. You can see from the caliber of DEC candidates that David truly has his finger on the pulse of the device industry.

“DEC knows what we look for in a candidate, and understands our interview process inside and out, including logistics. Their team makes life easier for us in HR by assuming much of the busy work. He always stays very involved, calling at whatever hour required so we stay in close communication.

“High-caliber candidates are great but David Coad gives us much more. We enjoy a high level of comfort, consistency and convenience with DEC. Clearly, they provide an unmatched level of recruiting support. We consider them a very strong partner.”

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